What is the cost?
Admission to any escape room is $25/person. Virtual reality experiences vary in cost. Call for details.
Do you have any age restrictions?
No, but we do ask that anyone under the age of 12 is accompanied by an adult.
Do we have to reserve an escape game or can we just walk in?
We do require all games be booked at least an hour in advance. Please arrive at least 15 minutes prior to your reserved time.
What hours are you open?
Though each location has set hours throughout the week, our team builders/game masters are only on-site when group events are scheduled. Please make a reservation to ensure our staff is on hand to offer the services you desire.
Do you issue refunds?
Unfortunately, we are unable to offer refunds for missed reservations. However, if you call 24 hours before your scheduled game time, we will be happy to reschedule your event.
What happens if we can’t solve the clues or puzzles?
No worries. Some of the puzzles can get challenging but your dedicated Game Master will continue to give you clues to help your group escape on time. But if you haven’t completed your mission after your allotted hour, we will let you go home.
Can we take pictures inside the escape room?
Unfortunately, in order to not ruin the surprise for others, we request that no pictures or videos are taken or recorded in any of the rooms. We’ve gone to a lot of trouble designing and building each escape experience and don’t want images on social media that might spoil for others. We are happy to take a group picture after you’ve escaped though.
Will other people be involved in our escape experience?
We do schedule smaller groups together if feasible but if you prefer a private group experience, simply request it at booking.
If we’re late can we still play?
We ask guests to arrive at least 15 minutes early so that all paperwork and instructions are completed before the start of your hour. If your group is more than five minutes late for your scheduled event, we will either reduce the amount of time or reschedule altogether. If no one in your party is there on time, we may cancel the entire experience.
Are the rooms wheelchair accessible?
Yes. Our lobby/gathering area, escape rooms, and bathrooms are all accessible to wheelchair users.